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• ### Golden Hearts Games Inc. 7 Avenue de Lafayette # 121230 Boston, MA 02112-5001 7 Avenue de Lafayette # 121230 Boston, MA 02112-5001 Online Gaming Additional Info:More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. See all additional business information ### Contact Information 7 Avenue de Lafayette # 121230 Boston, MA 02112-5001 Visit Website(617) 286-4588### Customer Reviews 1/5starsAverage of 3 Customer Reviews Read ReviewsStart a Review### Customer Complaints 5 complaints closed in last 3 years 5 complaints closed in last 12 months Read ComplaintsFile a Complaint### BBB Rating & Accreditation A-BBB ratingThis business is not BBB Accredited Search for Accredited Businesses in this categoryYears in Business: 4 Customer Reviews are not used in the calculation of BBB Rating Reasons for BBB Rating 7 Avenue de Lafayette # 121230 Boston, MA 02112-5001 Visit Website (617) 286-4588 1/5starsAverage of 3 Customer Reviews Read ReviewsStart a Review 5 complaints closed in last 3 years 5 complaints closed in last 12 months Read ComplaintsFile a Complaint A-BBB ratingThis business is not BBB Accredited Search for Accredited Businesses in this category Years in Business: 4

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• Online Gaming Golden Hearts Games creates digital Charitable Promotional Games that support USA charities. Location of This Business7 Avenue de Lafayette # 121230, Boston, MA 02112-5001BBB File Opened:3/29/2022Years in Business:4Business Started:9/17/2019Business Started Locally:10/10/2019Business Incorporated:9/17/2019Type of Entity:CorporationNumber of Employees:1Business Management- Mr. Steven Kane, Manager Contact InformationPrincipal
• Mr. Steven Kane, Manager Customer Contact
• Mr. Steven Kane, Manager Additional Contact InformationEmail Addresses
• Email this BusinessSales
• Email this BusinessTechnical Support 5 Customer Complaints 04/18/2024 Complaint Type:Billing IssuesStatus:UnansweredMore infoThe business failed to respond to the dispute. I played games online with Golden Hearts Games and disputed some charges but I had actually made the charges myself. They are mad and closed my account and they owe me $300 for games I won. They say I owe them money when they didnt give me any money. 3 Customer Reviews What do you think? Share your review. How BBB Processes Complaints and Reviews Start a Review ### Most Recent Customer Review Lana T 1 star03/14/2024 They have very few games to play, many of which crash everytime still not ever been able to play those ones that crash. I do not like the way they show the amount of money or winnings and I really think it’s to confuse the player. I was thinking when my redeem amount read ****** that must mean ****** U.S.amount I could redeem well not the case. I went to redeem and it was only 25 dollars where does that make any since? Therefore my winnings that have that large number is pennies and I still have never won a over that 25$ amount so I am beginning question their gaming practices and are they truly legit for the people who invest time and money playing what little games they have. I won’t be putting anymore of my hard earned money into this casino. Glad they help charity that’s all fine but we are also customers who play to win not always lose or put gaps on the win amounts and the numbers you use is deceiving to the player as well!! #### Golden Hearts Games Inc. Response 03/15/2024 Hello, Please accept our sincere apologies for the negative experience that you have had on Golden Hearts Games. We never like to hear that we have let a member of our community down.In regards to your concerns about how we present our coins and our winnings, I am not sure that I completely understand. We try to make it as clear as possible and have messaging everywhere that notes how much each coin is worth (500 Sweeps Coins are worth $1.00) and when we show your balance we always show the redemption value of that balance so if it is confusing that is absolutely not what we are trying to do and we do not receive a lot of questions or concerns about how much coins can be redeemed for when exchanging them for prize payouts. Did you have an opportunity to exchange any emails with our Support Team about your concerns? 03/15/2024 Better Business Bureau in Eastern MA, ME, RI & VT More Info on Local BBB BBB reports on known marketplace practices. See What BBB Reports On

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